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ABOUT US

Family is at the heart of everything we do

We do not under-estimate how stressful home renovation can be. Our personal experience of this is what led us to create our Oxfordshire-based project management company with a difference. Led by a husband and wife team, we strive to ensure our business is constantly evolving; utilising sustainable materials and adapting our working practices wherever possible. We are committed to implementing the latest low energy and high comfort standards of the future.

Our 3-Step Process

Our Process

1. Consultation

During an informal chat we discuss your objectives and goals. We'll openly talk through your budget, potential costings, required processes, and an approximate timeline. Your experienced and approachable project manager will liaise effectively with you from day one.

2. Design

If you have chosen our bespoke design or architect-led service we will commission concept drawings as necessary, allowing you to visualise ideas and make key decisions. We expertly guide and consult, managing every aspect of the planning and compliance process for you, working harmoniously with our talented Architectural, Design and Structural professionals.

3. Build

Whether you will be living on-site, or away, we will ensure your disruption is kept to a minimum. Choosing us means the whole process is structured to be streamlined, and hassle-free. We carefully assign and coordinate our approved teams of local tradespeople, tailored exactly to your project requirements. We manage every stage of the build to run seamlessly, whilst personally overseeing continuity of workmanship and meticulous attention to detail.  

OUR ETHOS

What to Expect

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Exacting
finish

Ensuring the highest standards of workmanship. Attention to detail is our thing.

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Exceptional communication

You will never be left in the dark. If you contact us, we will respond.

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Architect led
approach

From concept to construction, professionally bringing your vision to life.

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Expert advice &
consultation

From CAD design to product selection: our experienced team are always on hand.

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Full project
management

No need to liaise with multiple tradespeople - leave the planning to us.

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One point of
contact

Continuity and peace of mind throughout. We are friendly and approachable.

Frequently asked questions

Still wondering if we're the right-fit for you?
Find the answers you're searching for here:

How do your services differ from a general builder?

We are renowned for our streamlined 'end-to-end' Project Management Service. Our approved and trusted teams cover every professional trade between them, so you don’t have to organise a single thing. You will have one point of contact throughout, ensuring that your project is planned and coordinated seamlessly. Your personal project manager will be on-hand at every stage to advise and ensure continuity, whilst maintaining our exacting standards. We do not disappear. We will ALWAYS return your call.

Why will I receive an estimation first?

Our Estimation document is issued following an initial consultation and discussion of the works required. It provides a prediction of pricing for your build based on current material and labour costs, while considering the level of specification and finish you require. This document forms the basis of your Quotation and allows for careful evaluation of variables and potential savings/additions that could me made before proceeding.

When should I expect a final quotation?

Your written Quotation will be finalised following receipt and discussion of the Estimation document. Consultation regarding your budget and product selection will already have taken place in order to allow for accurate costing. Once issued, the Quotation will list all agreed items and includes a final price for your project, according to our Terms and Conditions. Upon acceptance, this document forms the basis of our contract with you, allowing building work to commence if you choose to proceed. Our Quotations are valid for 30 days.

How long will my project take?

We will always provide you with timeline information, bespoke to your individual project. As a guide for smaller-scale projects that do not require extensive relocation or remedial work, the following time periods should be allowed at the construction stage: Bathroom: 2-4 weeks/ Kitchen: 4-8 weeks/Extension: 12-24 weeks (excluding concept design and planning).

What are your standard payment terms?

Prior to any work commencing, we will set out a payment structure and service agreement in writing according to each individual project. This is clearly broken down, and aligns with our Terms and Conditions. We will agree an initial deposit (usually 20-30%), staged interim payments (as agreed) and a final payment upon satisfactory completion of work. Payments are due upon receipt of invoice and can be made via BACs, Cheque or Card. Card payments will incur a 2.5% handling fee.

Are you and your contractors insured?

Yes. Exact Design & Build and our contractors hold professional indemnity insurance up to the value of £5,000,000, to cover costs in the unlikely event something should go wrong. We advise that you inform your own home insurance provider of any planned alterations and check your level of cover before works commence. Should your insurer request to be provided with evidence of our cover, simply let us know and we’ll happily liaise with them on your behalf.

What level of communication will I receive during my build?

Our communication is exceptional. We may not attend site each day, but it does not mean we do not have our eye on the ball. We are constantly sourcing, purchasing, and checking behind the scenes.  It is in everybody’s best interests that our projects flow as smoothly as possible, so we will keep you up to date, ahead of time. Our clients find it incredibly helpful when we organise an ongoing What’s App group, or equivalent, as a quick and useful form of daily communication while work is taking place. Whatever your communication preference, we will agree and action this to your liking so that you are always 'in the loop' during your build.

Is your work guaranteed?

Yes. As you would expect, all our work is implemented to meet current industry standards and building control regulations. We offer a 12 month work guarantee which ensures potential post-build issues or snags that arise will be checked and rectified as a priority, in accordance with our Terms and Conditions.

How can I verify your client reviews?

We fully appreciate that any potential new clients may like to speak to previous customers of ours to gauge their personal experiences of working with us, and to validate our testimonials. We are always happy to provide contact details so that you can approach people directly and ask for their honest opinions. In addition, we can accommodate site visits to current or completed projects, so that you are able to assess our workmanship standards and project management coordination in person.

"
“Russell and his team of contractors were all so professional and really tidy! They made sure I had my washing machine plumbed in when I needed; one of the small things that made a big difference whilst the work was going on.”

Rebecca Patchett

Witney

“…We would unreservedly recommend Exact Design & Build for a job well done, without stress or hassle, and excellent value-for-money.”

Denise Barkley

Witney

“All those involved in our project were excellent at their profession as well as being cheerful, careful, considerate, and trustworthy.”

Gill Bell

Woodstock

“…We thank Hannah and Russell, together with their excellent team, on a very high quality finish. Nothing was too much trouble…we were kept well informed and given enormous help along the way.”

Jill Hickman

Witney

Ready to find out more?

Submit your details below and we’ll be in touch ASAP to discuss your requirements and arrange your free consultation.

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